Systematic incident management and root-cause analysis for safer, more efficient operations
Incident management system might be most underrated tool for operational excellence. Even though there might be multiple signals that something is wrong, without a structured process to capture and analyze those signals, teams will always be one step behind. Problems are noticed only when they become big issues. Amphory incident module is designed to help teams move from reactive problem solving to proactive improvement by making it easy to capture, track, and analyze incidents in a way that drives real change on the floor.
Mobile-first experience
Use during audits, walk-arounds, and transport control directly on site.
Template library included
Import ready templates and start collecting results in minutes.
Powerful template editor
Create new templates or customize existing ones to fit your workflow.
Supports multiple teams
Collaborate across different teams and departments seamlessly.
What is an incident?
An incident is any unexpected or undesired event that disrupts normal work activities or creates harm, damage, or operational disturbance. Incidents may affect employees, equipment, facilities, production processes, or the surrounding environment. In practical terms, incidents often include events such as workplace injuries, fires, equipment failures, chemical spills, security breaches, or significant process deviations.
Flexible question types
Text, textarea, options, radio, checkboxes, and single or multiple file upload.
Quality logic built in
Required and critical flags, expected answers, points, and score-based rating rules.
Corrective actions
Auto-create follow-up tasks and allow registered quick fixes for minor non-conformities.
Key capabilities teams use daily
Purpose-built with mobile-first design to ensure your team has more time to be on the floor, focusing on critical tasks and improving operational efficiency.
Templates, teams, and role-based control
Create multiple teams, assign viewer/member/manager/admin roles, and manage account-wide templates from one place. Import from library or create your own template when your plan allows it.
Checklist logic that drives action
Define required and critical questions, expected answers, and automated follow-up tasks. For small issues, teams can apply quick fixes immediately and keep the process moving.
Follow scores and measurable improvement
Track checklist completion, failed critical checks, score development, task performance, completion speed, and overdue rates across yearly, quarterly, monthly, or weekly views.
Benefits of incident recording and effective root-cause analysis
Minimize reoccurrence
Identify and address the root causes of incidents to prevent them from happening again.
Improve safety and compliance
Ensure a safer work environment and meet regulatory requirements by systematically managing incidents.
Enhance operational efficiency
Streamline incident reporting and resolution processes to reduce downtime and improve productivity.
Foster a culture of continuous improvement
Encourage proactive problem-solving and learning from incidents to drive ongoing operational excellence.
Resources to get started faster
Template library
Browse incident templates
Explore templates for various incident types and scenarios.
Guide
Managing Incidents
Learn on why incident reporting is crucial, what are the benefits, and how to effectively manage incidents within your organization.
Guide
Root Cause Analysis
Understanding the principles and techniques of root cause analysis to effectively identify and address the underlying causes of incidents.
Plans
Compare available plans
Start free, test the flow, then unlock template editing and advanced capabilities when your team is ready.
FAQ
Can I use incident module for free?
Yes. The free account gives access to the incident module and templates, with up to 2 teams and 5 members. You can test the full workflow and see on how the workflow can support your operations. You can delete your account or upgrade at any time to unlock additional features.
Can I customize templates on the free plan?
Free accounts can import templates, but cannot edit imported templates or create custom ones. Upgraded plans unlock template editing and creation.
How do corrective actions work?
If an answer does not match accepted criteria that is defined in the template, system will require a follow-up task. Tasks can be assigned to team members, and for minor non-conformities, users can apply registered quick fixes to keep the process moving. Teams update task progress through status stages until a final closure.
Does Amphory include other modules?
Yes. Beyond incidents, it includes modules for checklists and observations, each with dedicated templates and closure logic for safer, more reliable operations.
Start improving with structured incident management
Create a free account, test real templates, and see how built-in corrective actions help your teams close issues faster.
Explore related modules for end-to-end improvement:
Checklists, Observations, and Root-Cause Analysis